Ask a Question - Chip and PIN

• If I return goods, will I need to enter my PIN to get a refund onto my Barclaycard?
• If I'm buying goods in a shop on my Barclaycard, can I ask the staff in the shop to enter my PIN for me?
• What happens if I don't have a PIN for my card?
• What happens if I get my Barclaycard PIN wrong?
• What if I forget my PIN?
• What if I have a disability that makes using my Barclaycard Chip and PIN difficult?
• What will I have to do at the till with my Chip and PIN card?
• Will I have to give my PIN online or over the phone?

If I return goods, will I need to enter my PIN to get a refund onto my Barclaycard?

Retailer processes for dealing with refunds may vary. In some cases, you may be asked to enter your PIN. If not, you will need to sign a receipt in the normal way.

Back to top

If I'm buying goods in a shop on my Barclaycard, can I ask the staff in the shop to enter my PIN for me?

No. For security reasons, the PIN must never be disclosed to anyone, even Barclaycard staff. If you are unable to use a PIN please contact us on 0844 811 9011* to discuss alternative methods.

Call charges and information

Back to top

What happens if I don't have a PIN for my card?

If you have a Barclays debit card and you don't have a PIN, or don't know your existing PIN, contact your branch or Telephone Banking for help (the number is on your statement). If you have a Barclaycard, you will be sent your PIN (or a reminder of it) a few days before your new Chip and PIN card arrives. Because you will have to confirm your transactions with your PIN, it's more important than ever that you remember it.

Back to top

What happens if I get my Barclaycard PIN wrong?

You have three attempts to enter your PIN correctly. If you enter the wrong number three times running, even if it's at three separate shops or businesses, your PIN will be locked and you won't be able to use it until it's unlocked.

Back to top

What if I forget my PIN?

Simply call Customer Services on 0844 811 9111* and we will send you a reminder.

Call charges and information

Back to top

What if I have a disability that makes using my Barclaycard Chip and PIN difficult?

If you have a disability that makes it difficult for you to use or remember a PIN, call your card issuer for advice. If you have a Barclays debit card, contact any branch or Telephone Banking for help (the number is on your statements). If you have a Barclaycard, call 0844 811 9011*.

PIN keypads have been designed with features such as a raised dot on the number five key and have flexible leads to help customers with visual and mobility impairments.

Call charges and information

Back to top

What will I have to do at the till with my Chip and PIN card?

When you go to a till point that's been converted to Chip and PIN, you should see a PIN pad - a small device with a keypad, a screen and a slot for your card. You or the shopkeeper will insert your Barclaycard into the slot in the PIN pad. You check the amount is correct on the screen and then enter your PIN instead of signing. Make sure that nobody sees you entering your PIN. You will get a receipt to check against your statement later.

As the system rolls out across the UK, you may find some stores are not set up for Chip and PIN. In these cases you should sign to confirm payment as you do currently. It's therefore important that you sign the back of your new card as soon as you receive it.

Back to top

Will I have to give my PIN online or over the phone?

Never give your PIN out over the phone, the Internet or the post. You will pay for things over the phone, the Internet or mail order in the same way you do now - by giving out the card number on the front of your card and any security code (this is usually a three-digit code on the signature strip of your card).

Only use your PIN where you or the assistant can put your card in a Chip and PIN till or PIN pad - in a shop, restaurant, petrol station etc - or at a cash machine.

Back to top