Ask a Question - Credit cards

• My Barclaycard is lost or stolen, what do I need to do?
• My debit card payment in account services has failed - will I be charged a late payment fee?
• The address my bank holds for me is different to my Barclaycard account, does this mean I can't make a debit card payment?
• What benefits and offers do I get as a Barclaycard cardholder?
• What information will I need to pay my bill online?
• What is covered on the Card Protection Policy?
• What is Emergency Cash Advance and Emergency Cash Replacement?
• What is Fraud Protection?

My Barclaycard is lost or stolen, what do I need to do?

Call us immediately on 01604 230 230, 24 hours a day.

Back to top

My debit card payment in account services has failed - will I be charged a late payment fee?

When you make a payment online you will be advised straight away if your payment has been successful. If your payment is declined we recommend that you check the details you entered and try again. If it is declined again we suggest you use a different method to clear your minimum payment before it becomes due:

• By Telephone banking - tell your bank our sort code 20-04-15, our account number 38290008, and your card number.
• By Direct Debit - just call us on 0870 154 0154** with your current account details.
• By post, with a cheque or postal order. Please make cheques payable to Barclaycard and write your Barclaycard number and postcode on the back. Send your cheque and completed Bank Giro Credit Slip to Barclaycard, Dept PP, Bolton BL11 1XX. Allow at least 4 working days before your payment due date.
• Over the counter at any bank - by cash or cheque using the bank giro credit slip attached to your statement.

call charges information

Back to top

The address my bank holds for me is different to my Barclaycard account, does this mean I can't make a debit card payment?

You get all of the following free benefits and offers:

• Purchase Delivery Protection
• Free Text Alert Service
• Emergency Card Replacement and Emergency Cash Advance
• Worldwide Assistance
• Fraud Protection
• fantastic deals on Laithwaites Wines
• deals on holidays through the Barclaycard Travel Service, and you may be eligible for FREE Travel Insurance.

Additional Benefits you can purchase

• Payment Protection
• Card Protection
• Upgrade to the Identity Protection Alert Service.

Learn more about benefits and offers

Back to top

What benefits and offers do I get as a Barclaycard cardholder?

You get all of the following free benefits and offers:

• Purchase Delivery Protection
• Free Text Alert Service
• Emergency Card Replacement and Emergency Cash Advance
• Worldwide Assistance
• Fraud Protection
• fantastic deals on Laithwaites Wines
• deals on holidays through the Barclaycard Travel Service, and you may be eligible for FREE Travel Insurance.

Additional Benefits you can purchase

• Payment Protection
• Card Protection
• Upgrade to the Identity Protection Alert Service.

Learn more about benefits and offers

What information will I need to pay my bill online?

You need to quote the following details

• your Switch/Maestro or Visa Debit card number,
• expiry date
• your Card Security Code (the three digit code) on the reverse of your debit card
• the amount that you wish to pay.
• You'll also need to provide the debit card billing address if it differs to your Barclaycard billing address as an additional security check.

Barclaycard are one of the first financial institutions to join the Verified by Visa SecureCode scheme to further safeguard you from fraud.
This service, offered by Visa in conjunction with card issuers, enable you to validate your online payments by supplying a password known only to you and your debit card issuer.

• If you have previously registered your debit card account for this service you may be prompted to enter your password as if you were shopping online at a participating retailer.

• If your debit card is not yet registered you may be asked to register it for the service when you are submitting your payment online.

What is covered on the Card Protection Policy?

• Cover for all your cards - including credit, debit, store cards, and even membership cards. 
• We can also provide emergency cash and cover for lock and key replacements.
• Cover for your important documents such as Passports, Driving Licences, and other valuable documents which you can register with us. 

To find out about the other great benefits, click below.

Learn more about what is covered by the Card Protection Policy.

Back to top

What is Emergency Cash Advance and Emergency Cash Replacement?

Wherever you are in the world, you can count on us. This service is designed to offer you practical help if you lose your Barclaycard when you're away from home, ensuring you're not stuck without access to funds.

Learn more about Emergency Cash Advance and Emergency Cash Replacement.

Back to top

What is Fraud Protection?

We actively look for any unusual activity on your account that might suggest someone is misusing your card details. If we notice anything out of the ordinary, we'll get in touch with you immediately.

Learn more about Fraud Protection.

Back to top