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Barclaycard Secure Frequently Asked Questions (FAQ)

Find out more about Barclaycard Secure and how it impacts you here, or use the links below to find the answers to commonly asked questions:

 

General questions

 

What is Barclaycard Secure?

Barclaycard Secure is an innovation service provided by Barclaycard and certified by both Visa International and MasterCard® International, offering secure Internet shopping, using your preferred form of Internet payment - the credit card. Barclaycard Secure lets you add a personal password to your existing Barclaycard, getting added security and the reassurance that only you can use your Barclaycard online.

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How does Barclaycard Secure work?

When you purchase online, Barclaycard Secure issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click 'Submit' to proceed with the purchase. Without your password, the purchase cannot take place.

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How does Barclaycard Secure protect me?

Since your card is protected by your personal password only you can use your card online.

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Will I need to apply for a new card to use Barclaycard Secure?

No. You will be able to use any of your existing Barclaycards.

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When will my account be billed for Barclaycard Secure purchases?

Your account will be billed on the same date it is billed today.

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Where can I buy with Barclaycard Secure?

Many merchants are already a part of Barclaycard Secure, and more merchants are signing up! Click here to see a list of participating online merchant sites

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Do I have to pay for Barclaycard Secure?

No. Currently Barclaycard is offering Barclaycard Secure free of charge!

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What are the system requirements for Barclaycard Secure?

Barclaycard Secure requires the use of Windows Microsoft® Internet Explorer 5.5 and 6.0, Windows Netscape® 7.1 and 7.2, Windows AOL ® 9, Windows Firefox® 1.0 and Macintosh Safari®.

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What happens when my Barclaycard credit card expires?

When you are re-issued a new Barclaycard credit card, the Barclaycard Secure service is automatically updated with the new card information. You do not need to re-register in order to continue using the Barclaycard Secure service.

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What happens if I cancel my Barclaycard credit card and then get a new one with a different Card Number?

You will need to register the new card for the Barclaycard Secure service.

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Registration

 

What cards can I register with Barclaycard Secure?

You can register any of your existing & new Barclaycard credit cards.

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How many cards can I register with Barclaycard Secure?

There is no limit to the number of cards you register - you are welcome to register all of them. You can register any or all of your cards in a single registration process.

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Why do I have to supply personal information during registration?

The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in the Barclaycard database.

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Why am I required to supply my e-mail during registration?

Your e-mail will only be used for important notifications from Barclaycard, and in full accordance with the privacy policy and the terms of use.

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Can I use the same password for all of my Barclaycards?

Yes. When you register to Barclaycard Secure you will select a login and a password. These will be valid for any of the cards you have registered. You must select a password between 6-15 characters, which includes at least one digit and one letter. You may not use password(s) that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess.

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What is a Login Name?

Your Login Name is an identification that provides additional protection. When you activate Barclaycard Secure for your card during shopping, a pre-assigned login name that Barclaycard had selected for you is displayed. The login name is based on your first and last name. You will need this login name in your future purchases, and also in order to access your personal account manager. After activating Barclaycard Secure you receive an email message with a link. You can use this link to go online and change your login name.

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What is a Personal Message?

The Personal Message is a text (6-30 characters long) that you select during registration. This text should be personal, however not secret. Each time a Barclaycard Secure receipt will be presented to you by Barclaycard you should look for the Personal Message - it proves it is a genuine Barclaycard receipt. Please note - you cannot select a Personal Message that will be identical to the password. Your password must be kept secret, while the Personal Message is openly displayed on the receipt.

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What is the Card Security Code?

The Card Security Code is the last three digits that appear on the back of your card, on the signature panel. It is used as an extra security measure to make sure you are in the possession of the card you are registering.

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What do I do if I have problems during the registration process?

Barclaycard customer service is available Monday - Friday 9am - 5pm on 0844 811 9152. We will be happy to assist you with any problems and answer any questions you may have. Call charges will apply. Please check with your service provider

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Activation During Shopping

 

What is the Barclaycard Secure service?

Barclaycard Secure is a service offered by Barclaycard in partnership with Visa and MasterCard International. Barclaycard Secure provides a way to password-protect credit card usage on the Internet. Simply register your credit card and choose a password. Your password is required when you use your card to make Internet purchases at participating merchants. The requirement of your password prevents unauthorised usage of your card on the Internet, giving you more confidence about making secure purchases online.

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What is 'Activation During Shopping'?

As a Barclaycard client, we offer you the opportunity to activate Barclaycard Secure when you shop at a participating merchant. The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases. Please make sure you read and agree to the Terms of Use, as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.

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I activated Barclaycard Secure, and now I received an e-mail message saying I should personalise my account online. What does that mean?

When you activate Barclaycard Secure during shopping, you receive a pre-assigned Personal Message. When you personalise your account you can select a different personal message.

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What is a Login Name?

Your Login Name is an identification that provides additional protection. When you activate Barclaycard Secure for your card during shopping, a pre-assigned login name that Barclaycard had selected for you is displayed. The login name is based on your first and last name. You will need this login name in your future purchases, and also in order to access your Personal Account Manager. After activating Barclaycard Secure you receive an email message with a link. You can use this link to go online and change your login name.

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What is a Personal Message?

When you activate Barclaycard Secure during shopping, a pre-assigned personal message that Barclaycard has selected for you is displayed. When you pay online, always look for your personal message before you enter your password to ensure that you're using the authentic Barclaycard Secure service. After activating Barclaycard Secure you receive an e-mail message with a link. We recommend that you click on this link and create a new, truly personal message. Please note that your personal message must not be similar to your password.

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I activated Barclaycard Secure. Can I activate it for additional cards?

After you activate Barclaycard Secure for one card, you are welcome to add to the service any of your Barclaycard credit cards. This includes Barclaycard branded cards as well as our partner cards. To activate additional accounts, click here.

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Shopping with Barclaycard Secure

 

How do I buy with Barclaycard Secure?

When you purchase online, Barclaycard Secure issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password, and click 'Submit' to proceed with the purchase. Without your password, the purchase cannot take place.

When you shop online with your Barclaycard credit card, the Barclaycard Secure service will automatically be active at participating online stores.

For more information on shopping with Barclaycard Secure, view our demo.

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Where can I buy with Barclaycard Secure?

Many merchants are already a part of Barclaycard Secure, and more merchants are signing up! Click here to see a list of participating online merchant sites.

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What should I do if I purchase online but the Barclaycard Secure receipt does not appear?

First, check to make sure that the card you used for the purchase is one that you have registered with the Barclaycard Secure service. Second, determine whether the merchant is a participating Barclaycard Secure merchant. If the merchant is participating and you are using the right card, contact merchant customer service.

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Can I purchase at merchants that do not participate in the Barclaycard Secure service?

Yes. However you will not be able to use Barclaycard Secure. To complete the purchase at such merchants, simply follow the regular checkout process.

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Where can I view the history of my Barclaycard Secure purchases?

You can view your receipt history by logging in to the Personal Account Manager.

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I forgot my password. What should I do?

If you forgot your password, select the Forgot your password,click here link that appears on the transaction record. In the following page, type your login name, and then enter the registration information. You will then be able to select a new password.

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I don't see my Personal Message on the receipt. What should I do?

Always look for your personal message before signing the receipt. If your personal message does not appear on the receipt, please do not sign it and contact our customer service personnel.

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The Personal Message on the receipt is not mine. What should I do?

Always look for your personal message before signing the receipt. If a personal message other than yours appears on the receipt, please do not sign it and contact our customer service personnel.

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The Personal Account Manager

 

What is the Personal Account Manager?

The Personal Account Manager is a special service offered by Barclaycard, which helps you trace the receipts of your Barclaycard Secure purchases. In addition, it enables you to change your account settings: your e-mail address, password, and personal message.

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Do I need to write down the details of my online purchases?

No. You do not need to write down details of your online purchases. When using Barclaycard Secure you do not need to record or even type the purchase details anywhere. Reviewing your previous receipts online is a convenient option through the Personal Account Manager feature.

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How do I access the Personal Account Manager?

You can access the Personal Account Manager through the Barclaycard Secure web site at http://www.barclaycard.co.uk/barclaycardsecure. We also recommend that you add it to your favorites or bookmarks.

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I am trying to login to the Personal Account Manager but I forgot my password. What should I do?

If you forgot your password, select the Forgot your password, click here link that appears on the Personal Account Manager login. In the following page, type your login name, and then enter the registration information. You will then be able to select a new password.

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How do I change my password?

In the Personal Account Manager, access "Manage Your Profile", and select "Change your password". You will be required to enter the old password, select a new password and retype it for verification. You must select a password between 6-15 characters, which includes at least one digit and one letter. You may not use passwords that you have used in the past. We recommend that you select a password that will be easy for you to remember and difficult for others to guess. You may also contact the customer service team to change your password.

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How do I change my Personal Message?

In the Personal Account Manager, access "Manage Your Profile", and select "Change your Personal Message". Your old personal message will be presented, and you will be able to select a new personal message (6-30 characters long). Please note that your personal message must not resemble your password. You may also contact the customer service team to change your personal message.

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How do I update the email address?

Your email address is used for important notifications from Barclaycard. It is therefore important that you keep the email address in the Barclaycard Secure service updated. In the Personal Account Manager, access "Manage Your Profile", and select "Update your email". Your old email will be presented, and you will be able to enter a new one. You may also contact the customer service team to update your email.

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Barclaycard offers credit cards with balance transfers, cashback cards, and rewards cards, as well as personal loans, secured loans and insurance products.
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