Our privacy and cookie policy
We’re committed to keeping your data safe. So we’ve updated our privacy policy in line with the new data protection law that came into effect on the 25th May 2018.
Just so you know, we’ve not changed how we use your personal details. You can take a look at the privacy policy using the links below.
Find out more information about GDPR.
Information we hold about you
This policy applies to information we hold about you. In this policy, 'we', 'us', and 'our' mean Barclaycard Commercial Payments, which is a trading name of Barclays Bank PLC, registered number 01026167, registered office 1 Churchill Place, London E14 5HP. 'You' means the person the information relates to.
This policy applies to information held about customers and possible future customers, suppliers and possible future suppliers, contacts and all other people we hold information about. By ‘information’ we mean personal and financial information about you that we collect, use, share and store. For further details on the information about you that we may process, please see the full Barclaycard Commercial Payments Privacy Notice.
Where this information comes from
We collect, use, share and store information about you to provide you with the services you have asked us for and to share information with you about services that may be of interest to you. We will collect your information direct from you or from other people and organisations. For more details of where we may get your information from, see the full Barclaycard Commercial Payments Privacy Notice.
How we use your information
We use this information:
- • to provide our services to you;
• to help us develop new and improved products and services to meet our customers' needs;
• to carry out checks for security purposes, to prevent fraud and money laundering, and to confirm your identity before we provide services to you;
• for training;
• to communicate with you;
• to meet the obligations we have by law and under any regulations that apply;
• where we have a legitimate interest in using your information, for example to protect our business interests or to prevent fraud; and
• if you act as the company administrator, we may also use your information to keep you informed about products and services you hold with us and to send you information about products or services (including those of other companies) which may be of interest to you.
We may use automated processes. For further information, including the legal basis on which we use your information, please see the full Barclaycard Commercial Payments Privacy Notice.
Sharing your information with others
- We’ll keep your information confidential but we may share it in certain circumstances, for the purposes set out in this policy, with:
• your employer or other organisation that asked us to issue the card to you;
• other Barclays companies;
• other companies who provide a service to you, for example if you use our products to make a purchase or payment;
• our service providers and agents, including their subcontractors;
• any company we are providing services with or whose name or logo appears on our products;
• social-media companies so that they can display messages to you about our products and services;
• anyone we transfer or may transfer our rights and duties to, or we sell or may sell all or part of any Barclays company, business, debt or asset to;
• fraud prevention agencies; and
• credit reference agencies.
The people and organisations listed above will also have to keep it secure and confidential.
For further details of third parties we may share your information with, and how your information will be used by us, fraud prevention agencies, credit reference agencies, and other people or organisations, see the full Barclaycard Commercial Payments Privacy Notice.
Your rights
- You have rights relating to the way that we use your information, and can make certain choices. For example, you can:
• ask us to correct a mistake in your personal information;
• withdraw any permission you have previously given to allow us to use your information;
• object to any automated decision-making;
• ask us to stop or start sending you marketing messages;
• ask us to send you (or someone you nominate) a copy of the information we hold about you; and
• ask us to stop using your information in certain circumstances.
To use any of the rights set out above, or to discuss any other issue relating to your information, please contact us using the methods set out in the 'Contact us' section.
If you have any concerns about the way we use your information, you have the right to complain to the Information Commissioner's Office, which regulates the use of personal information in the UK, by calling 0303 123 1113. Or you can visit their website at https://ico.org.uk/concerns/.
For further details on your rights relating to the way we use your information, and other ways to contact us, please see the full Barclaycard Commercial Payments Privacy Notice.
Contact us
Please go to barclays.co.uk/control-your-data if you have any questions about our privacy notice. If you would like more information on your rights, or you want to exercise them, please send a request through our website at barclays.co.uk/control-your-data.
For further contact details, please see the full Barclaycard Commercial Payments Privacy Notice.
Information we hold about you
This policy applies to information we hold about you. In this policy, 'we', 'us', and 'our' mean Barclaycard Payment Solutions, which is a trading name of Barclays Bank PLC, registered number 2901725, registered office 1 Churchill Place, London E14 5HP or The Logic Group Enterprises Limited, registered number 2609323, registered office Logic House, Waterfront Business Park, Fleet Road, Fleet, Hampshire, England GU51 3SB (or both). 'You' means the person the information relates to.
This policy applies to information we hold about customers and possible future customers, suppliers and possible future suppliers, contacts and all other people we hold information about. By ‘information’ we mean personal and financial information about you that we collect, use, share and store. For further details on the information about you that we may process, please see the full Barclaycard Payment Solutions Privacy Notice.
We collect, use, share and store information about you to provide you with the services you have asked us for and to share information with you about services that may be of interest to you. We will collect your information direct from you or from other people and organisations. For more details of where we may get your information from, see the full Barclaycard Payment Solutions Privacy Notice.
How we use your information
- We use this information:
• to provide our services to you;
• to help us develop new and improved products and services to meet our customers' needs;
• to carry out checks for security purposes, to prevent fraud and money laundering, and to confirm your identity before we provide services to you;
• for training;
• to communicate with you;
• for legal reasons;
• where we have a legitimate interest in using your information, for example to protect our business interests or to prevent fraud; and
• to keep you informed about products and services you hold with us and to send you information about products or services (including those of other companies) which may be of interest to you.
We may use automated processes. For further information, including the legal basis on which we use your information, please see the full Barclaycard Payment Solutions Privacy Notice.
Sharing your information with others
- We’ll keep your information confidential but we may share it with the following people and organisations, in certain circumstances, for the purposes set out in this policy.
- • Other Barclays companies.
• Card schemes, who may use your information to prevent fraud, protect the way the schemes work, and put together and publish directories of merchants who accept cards and accounts. If your information is being used to prevent fraud and protect the way card schemes work, the schemes may share your information with other members of the scheme, and we may also give your information to schemes after your agreement with us has ended. If your information is being used to put together and publish directories of merchants who accept cards and accounts, the information used will be limited to your name, address, phone number, fax number, email address and a general description of your business.
• Other companies who provide a service to you, for example if you use our products or services to take a payment.
• Any company we are providing services with or whose name or logo appears on our products.
• Our service providers and agents, including their subcontractors.
• Social-media companies so that they can display messages to you about our products and services.
• Other companies whose products or services we make available to you and which you may want to take up. If we make your information available before you take up another company's products or services (for example, to register you for a new product before you take up the product and accept its terms), we will only transfer the minimum information necessary so you can take up that product or service. We will make sure the other company keeps your information confidential and only uses it for this purpose, and we will make sure that it deletes the information if you do not take up the product or service.
• Anyone we transfer or may transfer our rights and duties to.
• Credit reference agencies.
• Fraud prevention agencies, who will use it to prevent fraud and money laundering and to confirm your identity. (If fraud is detected, you could be refused certain services, finance or employment.)
The people and organisations listed above will also have to keep it secure and confidential.
For further details of who we may share your information with, and how your information will be used by us, fraud prevention agencies, and other people or organisations, see the full Barclaycard Payment Solutions Privacy Notice.
Your rights
- You have rights relating to the way that we use your information, and can make certain choices. For example, you can:
• ask for a copy of the personal information we hold about you;
• ask us to correct any incorrect personal information we hold about you;
• withdraw any permission you have previously given to allow us to use your information;
• object to any automated decision-making;
• ask us to stop or start sending you marketing messages;
• ask us to send you (or someone you nominate) a copy of the information we hold about you; and
• ask us to stop using your information in some circumstances.
To use any of the rights set out above, or to discuss any other issue relating to your information, please contact us using the methods set out in the 'Contact us' section.
If you’re still not happy with the way we use your information, you have the right to complain to the Information Commissioner's Office, which regulates the use of personal information in the UK. You can contact them by:
- • going to their website at https://ico.org.uk;
• calling them on 0303 123 1113; or
• writing to ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
For more details about your rights relating to the way we use your information, and other ways to contact us, please see the full Barclaycard Payment Solutions Privacy Notice.
Contact us
Please go to barclays.co.uk/control-your-data if you have any questions about our privacy notice. If you would like more information on your rights, or you want to exercise them, please send a request through our website at barclays.co.uk/control-your-data. For more contact details, please see the full Barclaycard Payment Solutions Privacy Notice.
Important – variations to your terms and conditions
We’ve updated our standard contract terms and conditions to be in line with GDPR. You can download them here and see the variations to your agreement with us.
Read our guide about cookies for further information.
What are cookies and how do we use them?
Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit other websites that use the same cookies – they recognise these cookies and therefore your browsing device.
Cookies do lots of different jobs, like helping us understand how this website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
You can learn about the cookies we use and how to manage them below.
We use cookies to:
- • Ensure your security and privacy when in our secure sites
• Store login details for our secure sites
• Temporarily store input information in our calculators, tools, illustrations and demonstration
• Provide you with ads that are more relevant to you and your interests, and improve our targeting and enhance your journey through our sites and partner sites
• Improve our understanding of how you navigate through our sites so we can identify improvements
• Evaluate our sites' advertising and promotional effectiveness (we own the anonymous data collected and don't share it with anyone); and
• We use both our own (first-party) and partner companies' (third-party) cookies to support these activities
Managing cookies on this website
We use cookies on our website to make your browsing experience better. By using this website you accept our use of cookies.
You can control how cookies are placed on your device and remove existing cookies; all you have to do is change your web browser settings.
Please be aware that restricting cookies may affect the functionality of this website. For example, you would not be able to log into your Barclaycard account if you disable cookies on your browser.
What type of cookies do we use?
The type of cookies used on most websites can generally be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories; Strictly Necessary, Performance, Functionality and Targeting.
Strictly Necessary Cookies
These cookies are essential, as they enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don’t gather information about you that is used for marketing or remembering where you've been on the internet.
Performance Cookies
These cookies collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.
These cookies are not used to target you with online marketing. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.
Functionality Cookies
These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, a website may be able to provide you with local weather reports or traffic news.
These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.
Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.
Targeting Cookies
These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. Although these cookies can track your visits to other websites, they don’t usually know who you are.
Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
What happens to cookies that I've downloaded in the past?
Cookies set prior to you changing your settings may still be on your computer. You can remove them using your browser settings.
To find out more about the cookies in each category, read the full list of cookies used on our websites.
Cookies in emails
In addition to the cookies we use on this website, we also use cookies and similar technologies in some emails and push notifications. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.
Setting your data preferences
You can control how non-essential categories of cookies are placed on your device via the Data Preferences page.
Making choices about cookies
If you do not wish to accept cookies from any of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These setting will apply to all cookies whether included on websites or in emails.
In some instances, depending on your email of browser settings, cookies in an email maybe automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please refer to you email browser or device instructions for more information on this.