Taking payments resources
Welcome to taking payments with Barclaycard. Here you'll find the terms and conditions all customers need to read as you start on your payments journey with us. Please also check out the additional terms and conditions if applicable to your product choice.
Helpful resources and documents
Document |
What it covers |
Link |
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Merchant terms and conditions |
Barclaycard Merchant Terms and Conditions. This document sets out the terms and conditions under which we will provide our service to you. |
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Privacy policy |
Your guide to how we use the information we hold about you and how we keep your data safe |
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Payment Card Industry Data Security Standard (PCI DSS) |
Your guide to PCI DSS that’s relevant for all merchants (except for those with Barclaycard Anywhere) |
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Interchange rates and scheme fee guide (UK & Ireland) |
Your guide to the costs we pay to card schemes to process your transactions |
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Merchant procedure guide |
Your procedure guide includes all the information your business needs to accept card payments |
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PCI DSS Incident Report Plan |
Your guide to developing and maintaining an Incident Response Plan |
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Your additional terms and conditions |
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AMEX terms and conditions |
Your additional AMEX terms and conditions if you’re new to accepting American Express payments |
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Smartpay Touch terms and conditions |
Your additional summary of terms and conditions if you’ve chosen Smartpay Touch |
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Smartpay Anywhere terms and conditions |
Your concise set of additional terms and conditions if you’ve chosen Smartpay Anywhere |
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Dynamic Currency Conversion terms and conditions |
Your additional service conditions that apply when you take DCC |
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Multicurrency additional service conditions (non-financial counterparties) |
Your additional service conditions that apply for merchants that are non-financial counterparties who migrated to, or selected Barclaycard Multicurrency as an additional service. |
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Multicurrency additional service conditions (financial counterparties only) |
Your additional service conditions for merchants that are financial counterparties and migrated to, or selected Barclaycard Multicurrency as an additional service. |
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Cashback without purchase additional service conditions |
Your additional service conditions when you take cashback without purchase |
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Processing Equipment Hire terms and conditions |
Your additional summary of terms and conditions when you hire processing equipment |
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ePDQ terms and conditions |
Your additional summary of terms and conditions when you take ePDQ services |
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BBCA terms and conditions |
Your additional summary of terms and conditions that apply when you take a Barclaycard Business Cash Advance. |
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Refer a Friend terms and conditions |
Your additional summary of terms and conditions for the Refer a Friend programme. |
Getting started guide
New to taking payments? No problem. Allowing your customers to pay by card is a simple way to improve customer experience and increase your sales.
Now you can start taking payments the right way with our easy-to-understand guide to getting up and running.
Security help
From PCI-DSS to fighting fraud, get up to speed with everything you need to know about accepting payments safely and securely.
Product help
Having trouble with your card reader? We’re here to help. View our handy guides and set-up videos to help trouble -shoot your issue.
Statement help
Viewing your statement doesn’t have to be a chore. Read our step-by-step guide to understanding your statement from Barclaycard.
Can't find what you need?
Help is only a phone call away. Get in touch with the right team for your need and we’ll do everything we can to assist you.
Foreign exchange rates
Barclaycard Payment Solutions use the latest Visa and Mastercard scheme rates which are available on their websites. Please note that we will apply 2.75% foreign exchange (FX) loading to these rates.