Advice to customers following Flybe entering administration

Flybe, which operated regional services from airports across the United Kingdom, has now entered administration and all Flybe flights have been cancelled.

If you think you might be affected by this, please read the information below carefully.

What you should do

If your flight is operated by Flybe franchise partners (Stobart Air, Eastern Airways, and Blue Islands), you should make contact with that airline to confirm your travel arrangements

Flybe also operated a number of codeshare partnerships with international airlines. If you have an international ticket, you should make contact with that airline to confirm your travel arrangements

If you purchased travel insurance that includes cover for scheduled airline failure, known as Scheduled Airline Failure cover (SAFI), you should contact your insurer

If you booked your ticket through an airline ticket agent, you should speak to the agent in the first instance – they may have provided travel insurance that includes Scheduled Airline Failure cover (SAFI)

If you didn’t book directly with Flybe, and purchased your tickets through a third party, you should contact your booking or travel agent in the first instance. If the booking agent will not provide either alternative travel or a refund, please refer to ‘Booked a flight (only) with Flybe using your Barclaycard Commercial card?’ below

If you’ve booked a trip that includes flights and hotels with a travel firm that holds an ATOL (Air Travel Organiser's Licence) and you’ve received confirmation that you’re ATOL protected, the travel firm is responsible for your flight arrangements. They must then make alternative flights available for you so that your trip can continue, or provide a full refund. If you’re abroad, it should make arrangements to bring you home at the end of your trip. Contact the ATOL travel firm for more information

Booked a flight (only) with Flybe using your Barclaycard Commercial card?

For flight-only transactions booked directly with Flybe and paid for using your Barclaycard Commercial credit card, please email GCPDisputes@barclaycard.co.uk with the details of your dispute and include:

the date and amount of the transaction

a copy of your booking confirmation showing flight date, itinerary, passenger names and cost of the flight

any other documents you think are relevant

For disputes relating to third party bookings, you can also email GCPDisputes@barclaycard.co.uk with the details of your dispute and include:

the date and amount of the transaction

a copy of your booking confirmation showing flight date, itinerary, passenger names and cost of the flight

a copy of any communication from the booking or travel agent (if booked via a third party) informing you that you’re not eligible for a refund

any other documents you think are relevant

Once we receive your email and supporting documentation, a temporary refund will be placed on your account whilst the dispute is investigated. We'll then evaluate your claim and take appropriate action to help you, which may include making representations to the retailer to recover your money. Depending on the outcome of the dispute, the temporary refund may be removed.