Complaint form

If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us by telephone or by secure email.

It is usually best to contact us by phone to discuss your complaint, as our Customer Services staff will do their best to work with you to resolve it. Please call our customer service on 0800 161 5350**(9am to 5pm Monday to Friday).

Alternatively, please complete the following form and we will contact you within 4 working days.

Mandatory fields are marked with an asterisk (*)

Merchant number or other reference* Your merchant number is the 7 digit number available from your monthly statement

Business name*

Business contact name*

Business postcode*

Business contact telephone number*

Description of complaint*

If this issue has been raised before, please provide us with details of who you spoke to and when

What action would you like us to take?*

^**Guide to call charge information from Business landlines within the UK.

Complaint form

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