Issue a refund using Barclaycard Anywhere
You can issue a refund to a customer in two ways – using the app or the portal. Both ways are simplicity itself.
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Using the app
![The menu icon]()
1. Open the menu, either by selecting the menu icon at the top left of the screen, or swiping from left to right.
![The Anywhere app menu]()
2. Select the transaction in the summary list. If the transaction is not in the summary list, select ‘View all transactions’ to find and select it.
![The transaction details screen]()
3. Select ‘Refund Transaction’.
![The refund confirmation popup]()
4. The payment will be sent back to the card used by the cardholder. The app displays the date and time when the transaction was refunded.
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Using the portal
You will need to know the date of the original transaction to refund it using the portal.
![The month selector]()
1. First, you need to find the transaction. Use the arrows on either side of the month selector above the graph to choose the right month.
![The date selector]()
2. Move your mouse over the graph and a circular blue icon will appear. Drag the icon to a date to view that day’s transactions.
All transactions for that day appear below.
![The refund icon]()
3. Find the transaction in the list then click the refund symbol.
A popup will appear asking you to confirm.
![The refund popup]()
4. Select the ‘Refund payment’ button.
The payment will be sent back to the card used by the cardholder.
