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Get to know your POS card reader

Get to know your all-in-one POS card reader

Get to know your all-in-one POS card reader

Smartpay Touch help and support

Before you begin

Here, you’ll find close-ups of your card carder and information on key buttons and features.

Once you’ve explored your device in detail, visit How to use your POS card reader for all you need to know on everyday trading.

Get to know your POS display

Front and rear view

1. LCD display
2. Magnetic stripe slot
3. Power button
4. Chip and PIN card slot
5. Printer
6. Micro USB charging port
7. Adjust volume
8. Barcode scanning

Camera on rear

1. Battery cover

Smartpay Hub

Key buttons you’ll use day-to-day

Key buttons and features on your device

1. Side menu
2. Top bar
3. Display window
4. Tabs
5. Journal
6. Function keys
7. Summary
8. Tender functions
9. Back button
10. Split tender
11. Product/department browser

Smartpay Hub

Other buttons on your device

Key features

Products

Product browser

Quickly view common or recent fast-selling items that can be added to a transaction.

Department browser

Department browser

Navigate through departments to easily find a specific product that can then be added to a transaction.

Items

Items

Quickly add an item to the transaction with a single tap. You can also search for it or scan the item’s barcode.

Void

Void

Remove an item from the transaction – simply tap Void item and then select the item you want to void.

Cancel sale

Cancel sale

Cancel the current transaction. This will remove all items and you will be ready to start the next transaction.

No sale

No sale

Open the cash drawer for access outside of a normal sale (if you’ve configured Smartpay Touch to work with a cash drawer).

Print Feed

Print feed

Print some blank receipt paper.

Refund

Refund

Add an item to be refunded to the transaction. Tap RF and then add the item to be

refunded.

Discount

Discount

Single-item discount – tap an item first, then tap Disc and follow the instructions. Whole-transaction discount – simply tap Disc and follow the instructions.

Price Override

Price override

Change the price of an item in a transaction – select the item, tap Price ovrd and follow the instructions.

Quantity

Quantity

Add multiple quantities of a single item – before adding an item tap Qty and enter the quantity using the keypad, then add the item. Change the quantity of an item – select item and tap Qty.

Cancel

Cancel

Cancel the current process – simply tap Cnl sale to cancel the current workflow. This button also acts as delete/backspace for the keypad.

Cash

Cash

Exact-amount cash payments – simply press the Cash button to complete the transaction. Other cash amounts – enter the amount tendered via the keypad before tapping Cash.

Adjust

Enter the specific amount of cash received for payment (if you’re not able to use one of the quick tender buttons).

Card

Card

Process a card payment by tapping Card and following the on-screen instructions.

Quick Tender

Quick tender

If a customer is paying with a single banknote, you can save time using the quick tender buttons – simply tap the corresponding button for the banknote being presented.

Menu

Menu

Access other areas of your Smartpay Touch, such as End Day, Reports and Stock.

Update data

Update data

Synchronise your Smartpay Touch with the latest information on the Web Portal – all you need to do is tap the button to start the process.
Note: you will need to be logged out as a user to see this button at the top of the screen.

Talk to our technical support team

If you do have any problems, our dedicated technical support team are here to help. Get in touch on 0800 151 0399, Monday to Friday, from 9am – 5pm.

Calls made outside these hours will be answered by our general support team who will do their best to help you with your query.