Credit balance refunds

Transferring credit balances from your Barclaycard to your bank account

If you’ve received a refund from a retailer and your account is in credit, you can ask us to transfer the credit balance amount into your UK bank account.

The easiest way to do this is through Barclaycard online servicing.

Are there any restrictions?

There are a couple – the refund you’d like to transfer must

  • Be a credit balance on your account
  • Be transferred to your UK bank account

How do I request a refund?

Log in to Barclaycard online servicing and you'll be able to request a refund straight from your account summary page.

How quickly will the refund appear in my account?

It can take up to 5 working days to process your request. Occasionally we carry out extra checks for your protection. If we do, your refund may take a little longer.

I’ve forgotten my login details – what can I do?

Don’t worry – it happens. If you’ve forgotten any of your login details, follow these instructions to get back up and running.