Forgotten login details?

Did you know you can use your 16-digit card number to log into your account instead? You can find this on the front of your Barclaycard and on your statements. Once you’re logged in, you can update your username by selecting ‘Secure login details’ in the ‘Your details’ section. Job done.

1. Head over to the login page and enter your username or ID number and click ‘Next’. If you prefer, you can use your 16-digit card number instead.

2. If you've forgotten your passcode, select the 'Don't know your details?' link under the 'Passcode' section.

If you've forgotten your memorable word, select the 'Don't know your details?' link under the 'Memorable word' section.

If you've forgotten both your passcode and memorable word, select any of the 'Don't know your details?' links.

Remember to have your Barclaycard handy.    

3. Enter your details and follow the instructions to reset your login details.

For security reasons, and if you have forgotten both your passcode and memorable word, you'll also need your mobile phone to hand so we can text you a verification code.    

Give us a call on 0800 161 5300 (+44 1604 230 230 outside of the UK) and we'll be able to help. Find out more about call charges.