Why do I have to enter my CVV or a one-time verification code when I log in sometimes?

It’s to keep your account secure online. The extra step of entering either your CVV or one-time verification code (sent by text message) has been added as a result of regulatory changes - the new Payment Services Directive, or PSD2.

Other popular questions about account servicing

Activate your account

How do I activate my card online?

Can I activate my card over the phone?

I can't access Barclaycard online servicing to activate my card?

View all

Additional cardholders

How do I add or remove a cardholder from my Barclaycard account?

If an additional cardholder makes a purchase on the account, is this included in my alerts?

If an additional cardholder loses their card, how should it be reported?

View all

Alerts & updates

How many days before my payment is due will I receive a payment due alert?

How can I set up, change or cancel my account alerts?

I'm not receiving my account alerts. What should I do?

View all

Barclaycard online services

What is the 4 digit card reference that shows on my 'Recent Transactions' and 'Statement' pages within Barclaycard online account servicing?

Why can't I see one of my cards in Barclaycard online servicing when I previously could?

How can I view my online activity?

View all

Change your personal details

How do I change my account details, such as my address, my contact details or my security information?

What do I need to do following the death of an account holder?

How do I change the name on my Barclaycard account?

View all

Credit limits

How can I change my credit limit?

What's a credit limit?

Why have I received an email or text saying I'm nearing my credit limit?

View all

Face & touch ID

What is Face ID and how do I use it?

What is Touch ID and how do I use it?

If my face isn't recognised, can I still access the Barclaycard app?

View all

New Application - Proof of Income

How do I upload my documents to provide proof of income on a new account?

What documents do I need, to provide proof of income on a new account?

I'm newly self-employed so I can't provide SA302 as I haven’t submitted a tax return yet, what can I do?

View all

One time access - proof of income

Why do I need to validate my income when I bank with Barclays, you should be able to see my income info?

Why can't I validate my income through One Time Access at a later date, as long as it is within 45 days?

Something  happened while I was validating my income. Why can't I get back to  One Time Access to try again?

View all

Online PIN

Can I view my PIN online?

Why can't I view my PIN within Barclaycard online servicing?

I have other cardholders on my account. Can they see their PINs online?

View all

Registration & login

I’ve forgotten both my passcode and memorable word and have my Barclaycard details to hand. What do I do?

I've forgotten both my passcode and memorable word. What do I do?

How do I choose an online passcode for my account?

View all