I’ve forgotten both my passcode and memorable word and have my Barclaycard details to hand. What do I do?

If you’ve forgotten BOTH your passcode and memorable word and you know your card details you can select the ‘Forgotten your passcode’ link during login and follow the on screen instructions.

If we have your up to date mobile number we might be able to send a verification code to your phone so you can reset your details straight away.

Other popular questions about account servicing

Activate your account

How do I activate my card online?

Can I activate my card over the phone?

I can't access Barclaycard online servicing to activate my card?

View all

Additional cardholders

How do I add or remove a cardholder from my Barclaycard account?

If an additional cardholder makes a purchase on the account, is this included in my alerts?

If an additional cardholder loses their card, how should it be reported?

View all

Alerts & updates

How many days before my payment is due will I receive a payment due alert?

How can I set up, change or cancel my account alerts?

I'm not receiving my account alerts. What should I do?

View all

Barclaycard online services

What is the 4 digit card reference that shows on my 'Recent Transactions' and 'Statement' pages within Barclaycard online account servicing?

Why can't I see one of my cards in Barclaycard online servicing when I previously could?

How can I view my online activity?

View all

Change your personal details

How do I change my account details, such as my address, my contact details or my security information?

What do I need to do following the death of an account holder?

How do I change the name on my Barclaycard account?

View all

Credit limits

How can I change my credit limit?

What's a credit limit?

Why have I received an email or text saying I'm nearing my credit limit?

View all

Face & touch ID

What is Face ID and how do I use it?

What is Touch ID and how do I use it?

If my face isn't recognised, can I still access the Barclaycard app?

View all

New Application - Proof of Income

How do I upload my documents to provide proof of income on a new account?

What documents do I need, to provide proof of income on a new account?

I'm newly self-employed so I can't provide SA302 as I haven’t submitted a tax return yet, what can I do?

View all

One time access - proof of income

Why do I need to validate my income when I bank with Barclays, you should be able to see my income info?

Why can't I validate my income through One Time Access at a later date, as long as it is within 45 days?

Something  happened while I was validating my income. Why can't I get back to  One Time Access to try again?

View all

Online PIN

Can I view my PIN online?

Why can't I view my PIN within Barclaycard online servicing?

I have other cardholders on my account. Can they see their PINs online?

View all

Registration & login

I’ve forgotten both my passcode and memorable word and have my Barclaycard details to hand. What do I do?

I've forgotten both my passcode and memorable word. What do I do?

How do I choose an online passcode for my account?

View all