Why can't I update some of my personal details online or in the app?

To meet regulatory requirements and to help protect you from fraud, we need paper copies of the relevant documents with your details on.

Other popular questions about account servicing

Activate your account

How do I activate my card online?

Can I activate my card over the phone?

I can't access Barclaycard online servicing to activate my card?

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Additional cardholders

How do I add or remove a cardholder from my Barclaycard account?

If an additional cardholder makes a purchase on the account, is this included in my alerts?

If an additional cardholder loses their card, how should it be reported?

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Alerts & updates

How many days before my payment is due will I receive a payment due alert?

How can I set up, change or cancel my account alerts?

I'm not receiving my account alerts. What should I do?

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Barclaycard online services

What is the 4 digit card reference that shows on my 'Recent Transactions' and 'Statement' pages within Barclaycard online account servicing?

Why can't I see one of my cards in Barclaycard online servicing when I previously could?

How can I view my online activity?

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Change your personal details

How do I change my account details, such as my address, my contact details or my security information?

What do I need to do following the death of an account holder?

How do I change the name on my Barclaycard account?

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Credit limits

How can I change my credit limit?

What's a credit limit?

Why have I received an email or text saying I'm nearing my credit limit?

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Face & touch ID

What is Face ID and how do I use it?

What is Touch ID and how do I use it?

If my face isn't recognised, can I still access the Barclaycard app?

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New Application - Proof of Income

How do I upload my documents to provide proof of income on a new account?

What documents do I need, to provide proof of income on a new account?

I'm newly self-employed so I can't provide SA302 as I haven’t submitted a tax return yet, what can I do?

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One time access - proof of income

Why do I need to validate my income when I bank with Barclays, you should be able to see my income info?

Why can't I validate my income through One Time Access at a later date, as long as it is within 45 days?

Something  happened while I was validating my income. Why can't I get back to  One Time Access to try again?

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Online PIN

Can I view my PIN online?

Why can't I view my PIN within Barclaycard online servicing?

I have other cardholders on my account. Can they see their PINs online?

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Registration & login

I’ve forgotten both my passcode and memorable word and have my Barclaycard details to hand. What do I do?

I've forgotten both my passcode and memorable word. What do I do?

How do I choose an online passcode for my account?

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