If you enter the wrong number three times running when making a purchase, even if it's at three separate shops, we’ll lock your PIN. This means you won't be able to use it in stores until it's been unlocked.
To unlock and view your PIN in our app:
- Select ‘Cards’, then ‘View card details & PIN’ and follow the instructions
- Make sure no-one is looking at your device
- Select ‘View PIN’
- Enter your 5-digit app passcode
- Your PIN will appear on your device
You’ll need to reactivate your Barclaycard before you can use it again – to do this, go to a UK cash machine, insert your card and enter your PIN.
Not registered for our app?* It’s quick and easy. Register here.
To unlock your PIN at a UK cash machine, insert your card and enter your PIN correctly. This will unlock your PIN.
You have three attempts to enter your PIN correctly in a UK cash machine. If you enter the wrong number three times, your PIN will be locked. You'll need to contact us to unlock your card, or if your card has been retained by a cash machine.